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Why Good or Great Customer Service Isn’t Enough What’s the difference between good customer service, great customer service and Extreme Client Care(TM)? It’s a question I’m often asked and here’s an easy way to think of it: Good Customer Service: You purchase something and receive an electronic (email) receipt and autoresponder message follow-up. Great Customer Service: You purchase something, receive ...

Customer Service for Internet Marketers Customer service is just as important for online businesses as for off-line businesses. In the off-line world, an unhappy customer is nothing more than a great opportunity to turn that person into a loyal customer for life. The online world is no exception. There are a few differences between online customer care and off-line customer ...

Free Can Be a Great Customer Service Strategy Giving away something of value for free can be one of the most effective ways to provide great customer service. The cost of the item or service that you give away can be small for you – really small – but the customer on the receiving end may see it as very ...

Customer Service Must Be Deeply Rooted in Company’s Culture This was a great month for Ace Hardware. J.D. Power and Associates ranked Ace Hardware “Highest in Customer Satisfaction with Home Improvement Retail Stores” for the seventh straight year! I love Ace Hardware for several reasons. When it comes to customer service, they are solid as a rock. Lots of companies ...

Money and Customer Service oney is a fantastic measure: it powers the capitalist world. But it is a phenomenally short sighted measure as well. Money is usually measured, in essence, by ‘profit’. Profit is a great measure of ‘success today’. But profit can often be achieved at the expense of ‘success tomorrow’. The ‘ customer experience ‘ is the measure ...

Customer Service – How a Small Business Can Benefit From Providing Exceptional Customer Support As a small business owner, you can choose to ignore customer service only at your own peril. Customer service is an often ignored component of doing business that can have disastrous consequences. More often than not, small business owners have little staff to focus on customer ...

Customer Service – The Way to a Client’s Heart An opportunity missed is an opportunity lost! Hence any business demands prompt customer service. What do you understand by customer service? It is not about offering promotions and slashing prices to bring in new customers. Rather, it is about organizations gearing themselves to serve the needs of their customers so that ...

Amazon Web Services Allow For Lower Startup Costs When starting up a new online service, companies can find many advantages when utilizing some of Amazon’s AWS platforms. As an experienced developer, I have used several of these services and can recommend them to other people starting online services or dynamic websites. Amazon Web Services (AWS) began in 2002, leveraging the ...

Customer Service On The Web Customer service on the Web can take may forms, such as answering customer inquiries, providing search and comparison capabilities, providing technical information to customers, allowing customers to track order status, and of course allowing customers to place an online order. We describe these different kinds of Web-based customer services below. One of the major wishes ...

The Future of Customer Service Is Now Customer service used to be just about how nice someone was when they interacted with you – or a phone number that you called when they weren’t so nice. But traditional customer service has expanded into so much more. The “customer service experience” encompasses every interaction, or touch point, that a customer has ...