What is covered under the A-to-z Guarantee?
The buyer didn’t receive the item they ordered.
The buyer received the item, but it was materially different than what was depicted in the seller’s description.
The buyer has returned, or wants to return, an item and the seller will not respond to their inquiries.
When is an item considered to be ‘materially different’ than what the seller advertised?
If a seller has clearly misrepresented the condition or details of an item in a way that affects its value or utility, it is materially different and the seller should be willing to offer a refund or exchange. If the seller does not offer a refund or exchange, the buyer is eligible to claim under the A-to-z Safe Buying Guarantee.
When submitting an A-to-z Safe Buying Guarantee claim with the reason materially different, the buyer selects one of the following reasons:
Wrong version or edition
Item condition or details not as described
Wrong item
Missing parts or components
Defective item
Damaged item
But buyer can just lie and even when Amazon know its lie they will still side with the liars