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When RickyBobbyUSA first started with Amazon, we had a mistake getting a product shipped to a couple of customers. We strive to be 1st not last so the employee is no longer working for our organization. This video will show you how you can work with our unhappy customer. We have already refunded the shipping cost to the customer to make it right. This video will show the customer how they can retract or remove the negative feedback rating.
Greetings from Amazon Seller Support.
Dear Ricky,
This is Ivon, the representative that assisted you via phone a few minutes ago. Thank you for your time on the phone and I’m glad I was able to answer your questions regarding your orders. As discussed these are the steps that you can share with your buyer to modify the feedback.
1. To remove third-party seller feedback:
Do one of the following:
Go to Your Submitted Feedback .
Go to Your Account and click Seller Feedback Submitted by You under Personalization.
Click Remove link next to the feedback you would like to remove. If there is no Remove option next to a comment, the 60-day removal period has expired.
I hope the information provided was helpful and your questions were successfully answered. Please don’t hesitate to contact us again if you need help in the future.
As a Support Representative your satisfaction is my top priority, and your feedback a very valuable asset.
I would really appreciate if you evaluate the quality of my service by answering the “Yes or No” question below.
We read all of your comments and suggestions. Thank you very much in advance for your input!
We love our sellers! Let us know how we did:
Were you satisfied with the support provided?
Click here for yes:
http://sellercentral.amazon.com/gp/case-dashboard/hmd-yes.html?p=ftdtfqtt3646904348&c=1284256821
Click here for no:
http://sellercentral.amazon.com/gp/case-dashboard/hmd-no.html?p=ftdtfqtt3646904348&c=1284256821
Thank you!
To view your case details, please click http://sellercentral.amazon.com/gp/case-dashboard/view-case.html/ref=sc_cd_lobby_vc?caseID=1284256821.
If you reply to this message, we will not get it. We want to help! So if you need to reach us, click http://sellercentral.amazon.com/gp/help/
Thank you for selling with Amazon,
Ivon S.
Amazon.com Seller Support
Best Wishes
Ricky
317-590-6767
http://rickybobbyusa.com/
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