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Amazon has suspended my account for no reason. I have been an Amazon seller for many years. Recently Amazon decided to ban my account. I had very good feedback; no chargeback’s and very low numbers of returns.
I send a couple of emails to department dealing with suspended accounts at Amazon to find out what they think I have done wrong. The “replies” I received were not only disappointing because they did not answer any of my questions, but the real issue was those were just some general templates prewritten for people who had been banned from selling.
Until today Amazon refuses to tell me why I got banned. My impression is those customer service reps dealing with my case actually don’t know what got my account disabled.
The business I have built over the last years has been destroyed from one day to the other. There had been no warnings from Amazon or any other form of communication that my account was at risk of being shut down.
I have a small book store were people bring in books they want to sell. We than offer those books for sale on Amazon. Without being able to sell on Amazon we actually lose money. Most people just sell books in our shop; the percentage of people buying in our shop is very small.
I believe how Amazon deals with sellers and how they suspended people without even telling them why is very unethical. I tried to find alternatives to Amazon without success. I have tried eBay, we also have our own website, but the sales we do there are just too low.
I have family, 1 baby and my wife to take care of. I never realized how thin the ice was, I built my business on.
We also have 2 staff working in our small book shop. If I don’t find a way how to get back on Amazon soon I will have to make them redundant. It would break my heart to tell them that I have to let them go.
I just wish Amazon would offer suspended sellers a fair appeal process, where the case is reviewed by a competent person, who really takes a close look at the case. At the moment they seem to employ some minimum wage slaves who have maybe 3-5 minutes on each case to decide if the account gets restored. My impression is that 99% of all appeals are declined right away.
Their attitude is, you are guilty how can you even think of contacting us. If Amazon would not be such a huge company, this would not be an issue. But people selling books online just don’t have any other place to go. There is something Amazon has in common with eBay, Google etc. all those companies got very arrogant over the last years, because they all have their own monopoly in their own niche.
Lack of competing platforms available means sellers can be treated without any respect and dignity. Once you have been suspended from Amazon, you are banned for life, there is now way back.