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Customer Service On The Web Customer service on the Web can take may forms, such as answering customer inquiries, providing search and comparison capabilities, providing technical information to customers, allowing customers to track order status, and of course allowing customers to place an online order. We describe these different kinds of Web-based customer services below. One of the major wishes ...

The Future of Customer Service Is Now Customer service used to be just about how nice someone was when they interacted with you – or a phone number that you called when they weren’t so nice. But traditional customer service has expanded into so much more. The “customer service experience” encompasses every interaction, or touch point, that a customer has ...

Customer Service Video – Low Cost, Highly Effective Customer Service In this new economy, a customer support video training can save you bunches of worry in the future. Why? A local business without a highly reliable customer assistance department will be out of business quickly. In today’s economic situation, customer support is the only competitive advantage our small businesses have. ...

Customer Service Strategy: Deliver Value With Time Have you ever arrived for a lunch date with a friend only to have that friend show up 20 minutes late? Did you enjoy those minutes, sitting alone, studying the menu and looking around? Probably not. I don’t know many people who enjoy waiting. Even the most patient person is likely to be ...

Great Online Businesses Have Great Customer Service Prior to the days of on-line sales, people would certainly have no choice yet to go to regional retail or specialized establishments. If they required counsel, they had have the opportunity to talk with the staff members there, face to face. Answers would certainly come as soon as possible, or someone would certainly ...

Online Customer Service – The Cornerstone of a Successful Online Business n-line customer service is still among the most regularly ignored aspects of running an effective online business. Yet, in the very competitive world of Internet business, it could be (as well as must be) the something that sets you besides your competitors! Many Web businesses that have a drive ...

Customer Service and The Human Experience Historically, customer care was provided over the phone or in person. Clients didn’t have several options, and switching over to competitors was frustrating. Today, these techniques are yet 2 of the many feasible touch points of entry for any type of offered communication. With all the choices the Internet brings, competitors is literally a ...

How To Ensure Your Safety During The Cyber Monday Sale On the Monday after Thanksgiving, the Cyber Monday Sale is held for consumers to get the items they want at very affordable prices. Though this is truly beneficial for many, this can also be the time when some unwanted scammers would play their tricks on you. To ensure that you ...

3 Tips For Selling Amazon Products on the Internet One of the best ways to make money online is by selling Amazon products. What’s so cool about Amazon is that everyone trusts them. They have a great return policy, and they’re seen as an ethical company. Not only that, but Amazon is one of the most recognizable brands on the ...

How To Minimize Product Returns When Selling Items Online and Handle Returns Properly Do you run a business selling items online or offline? Have you received return requests lately? Chances are you already authorized some product returns. It’s especially true if you sell in one of the online marketplaces. If you can minimize the number of item returns, your profit ...