Customer Service – How a Small Business Can Benefit From Providing Exceptional Customer Support As a small business owner, you can choose to ignore customer service only at your own peril. Customer service is an often ignored component of doing business that can have disastrous consequences. More often than not, small business owners have little staff to focus on customer ...

Customer Service – The Way to a Client’s Heart An opportunity missed is an opportunity lost! Hence any business demands prompt customer service. What do you understand by customer service? It is not about offering promotions and slashing prices to bring in new customers. Rather, it is about organizations gearing themselves to serve the needs of their customers so that ...

Amazon Web Services Allow For Lower Startup Costs When starting up a new online service, companies can find many advantages when utilizing some of Amazon’s AWS platforms. As an experienced developer, I have used several of these services and can recommend them to other people starting online services or dynamic websites. Amazon Web Services (AWS) began in 2002, leveraging the ...

Customer Service On The Web Customer service on the Web can take may forms, such as answering customer inquiries, providing search and comparison capabilities, providing technical information to customers, allowing customers to track order status, and of course allowing customers to place an online order. We describe these different kinds of Web-based customer services below. One of the major wishes ...

The Future of Customer Service Is Now Customer service used to be just about how nice someone was when they interacted with you – or a phone number that you called when they weren’t so nice. But traditional customer service has expanded into so much more. The “customer service experience” encompasses every interaction, or touch point, that a customer has ...

Customer Service Video – Low Cost, Highly Effective Customer Service In this new economy, a customer support video training can save you bunches of worry in the future. Why? A local business without a highly reliable customer assistance department will be out of business quickly. In today’s economic situation, customer support is the only competitive advantage our small businesses have. ...

Customer Service Strategy: Deliver Value With Time Have you ever arrived for a lunch date with a friend only to have that friend show up 20 minutes late? Did you enjoy those minutes, sitting alone, studying the menu and looking around? Probably not. I don’t know many people who enjoy waiting. Even the most patient person is likely to be ...

Great Online Businesses Have Great Customer Service Prior to the days of on-line sales, people would certainly have no choice yet to go to regional retail or specialized establishments. If they required counsel, they had have the opportunity to talk with the staff members there, face to face. Answers would certainly come as soon as possible, or someone would certainly ...

Online Customer Service – The Cornerstone of a Successful Online Business n-line customer service is still among the most regularly ignored aspects of running an effective online business. Yet, in the very competitive world of Internet business, it could be (as well as must be) the something that sets you besides your competitors! Many Web businesses that have a drive ...

Customer Service and The Human Experience Historically, customer care was provided over the phone or in person. Clients didn’t have several options, and switching over to competitors was frustrating. Today, these techniques are yet 2 of the many feasible touch points of entry for any type of offered communication. With all the choices the Internet brings, competitors is literally a ...