I bought this outfit from Amazon on October 21st 2013 for Halloween but decided not to wear it. I have another event it could be used at – so I decided to open it up and noticed the bucket missing on the belt. Too late to return to Amazon and I had already decided just to call the company directly and have them send out a belt. Calling their number you get an answering system that does not even have an extension for customer service, just press for an extension which of course there is no way to know them. Try it for yourself 323 area code 262-8383. They insisted they could not help me as their policy says I have to deal with Amazon which of course can do absolutely nothing such as providing a buckle for a costume they manufacture. Complete nonsense on their web site testimonials: “You gave us great customer service!” and “You guys rocked – beat out the competitors in all areas, especially in service, price and quality”. They do not stand behind their products. Buyer beware.

Not once but twice in less than 24 hours I had to call Amazon customer service to deal with the same bull shit issue. Video has even more details if you missed here a link http://youtu.be/cxUUESeMv0w
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Pamela Herrmann, best selling author of ‘The Customer Manifesto’ shares 3 Tips To Exceptional Customer Service

Looking to stand out amongst your competitors? You’re in the right place because this is where the smart money is today for sales growth.

Let’s first start by striking ‘customer service’ from our vernacular. It’s old school, it’s passive, and it’s weak. In today’s B2C world it’s all about creating a ‘customer experience’. This is what we do for someone.

Here are 3 tips to exceptional customer service.

Tip #1: Know how to read your customer’s personality. Some just want to get in and get out – some need more nurturing and more engagement. You can tell someones personality type from the moment you greet them by the way they respond, their body language, and their eye contact. If they’re moving fast and no eye contact then they probably know what they’re looking for and where to find it. Just acknowledge them with a kind greeting and ask if they would like assistance. If their eyes hold yours, if they are slower paced, if they appear to be searching, then be proactive and make the assumption they do require your assistance. After greeting them, ask them, “What may I help you find today?”

Tip #2: Use your concierge voice. In other words, the language of service, like, ‘my pleasure’. “yeah, no problem’ has no place in the dialogue with our customers. It’s too casual and the underlying message is that we’re doing the customer a favor. Ixney on that.

Tip #3: Have spatial awareness. Always be in hunter mode. Think about the caveman – he had to keep his eye on the horizon so that he wouldn’t miss an animal that might be his next meal. So keep an eye on where there are bottlenecks in your operation so that customers aren’t waiting to hand their money to you. We want that part of the transaction to be quick and easy for them.

Exceptional customer service – er, let’s reframe that, an exceptional customer experience is the only thing that separates you from your competitors and customers will willingly pay more money for a product or service when they receive excellent service.

For more tips and strategies on how to blow up your sales by being amazeballz, get your hands on The Customer Manifesto. Read a free chapter at www.thecustomermanifesto.com and you can find it at Amazon.com

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Hilarious Conversation Between Amazon Support and a Customer (2014). Retrieved from http://uk.eonline.com/news/573242/you-have-to-read-this-hilarious-conversation-between-amazon-support-and-a-customer

The customer care executives are not made aware of the no. of products made available in the stock; and are not even aware of which ‘concerned’ department they need to forward the customer complaint(s) to.

Moreover the process being followed by ‘Amazon India’ for the ‘flash’ sale of ‘Yu Yureka’, as explained by the customer care executive in this call, appears to be defying the usual ‘first-come-first-served’ approach and is a modified (flawed) version of ‘first-come-first-served’ process.

Just a phone call with a rep because my funds are going to be on hold for 30 days.

I decided to call amazon and check the shipping times for my preorder of the Alcatel Onetouch Idol 3, and this is what happened! Enjoy!

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