The customer care executives are not made aware of the no. of products made available in the stock; and are not even aware of which ‘concerned’ department they need to forward the customer complaint(s) to.

Moreover the process being followed by ‘Amazon India’ for the ‘flash’ sale of ‘Yu Yureka’, as explained by the customer care executive in this call, appears to be defying the usual ‘first-come-first-served’ approach and is a modified (flawed) version of ‘first-come-first-served’ process.