3 Tips To Exceptional Customer Service | Reach Across The Register

Pamela Herrmann, best selling author of ‘The Customer Manifesto’ shares 3 Tips To Exceptional Customer Service

Looking to stand out amongst your competitors? You’re in the right place because this is where the smart money is today for sales growth.

Let’s first start by striking ‘customer service’ from our vernacular. It’s old school, it’s passive, and it’s weak. In today’s B2C world it’s all about creating a ‘customer experience’. This is what we do for someone.

Here are 3 tips to exceptional customer service.

Tip #1: Know how to read your customer’s personality. Some just want to get in and get out – some need more nurturing and more engagement. You can tell someones personality type from the moment you greet them by the way they respond, their body language, and their eye contact. If they’re moving fast and no eye contact then they probably know what they’re looking for and where to find it. Just acknowledge them with a kind greeting and ask if they would like assistance. If their eyes hold yours, if they are slower paced, if they appear to be searching, then be proactive and make the assumption they do require your assistance. After greeting them, ask them, “What may I help you find today?”

Tip #2: Use your concierge voice. In other words, the language of service, like, ‘my pleasure’. “yeah, no problem’ has no place in the dialogue with our customers. It’s too casual and the underlying message is that we’re doing the customer a favor. Ixney on that.

Tip #3: Have spatial awareness. Always be in hunter mode. Think about the caveman – he had to keep his eye on the horizon so that he wouldn’t miss an animal that might be his next meal. So keep an eye on where there are bottlenecks in your operation so that customers aren’t waiting to hand their money to you. We want that part of the transaction to be quick and easy for them.

Exceptional customer service – er, let’s reframe that, an exceptional customer experience is the only thing that separates you from your competitors and customers will willingly pay more money for a product or service when they receive excellent service.

For more tips and strategies on how to blow up your sales by being amazeballz, get your hands on The Customer Manifesto. Read a free chapter at www.thecustomermanifesto.com and you can find it at Amazon.com