Tag Archives: Customer Relationship Management (Industry)

3 Tips To Exceptional Customer Service | Reach Across The Register

3 Tips To Exceptional Customer Service | Reach Across The Register

Pamela Herrmann, best selling author of ‘The Customer Manifesto’ shares 3 Tips To Exceptional Customer Service Looking to stand out amongst your competitors? You’re in the right place because this is where the smart money is today for sales growth. Let’s first start by striking ‘customer service’ from our vernacular. It’s old school, it’s passive, and it’s weak. In today’s ...

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The Ideal Customer Experience Journey – Book Description at Amazon

The Ideal Customer Experience Journey – Book Description at Amazon

What if focusing on customer service is missing the forest for the trees? Companies like Apple, Netflix, and Amazon have fiercely devoted fan bases, and it’s not just because they do a good job answering service calls. While customer service is important, the true source of a company’s brand power is in the entire customer experience, from the initial exploration ...

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