Selling on Amazon Marketplace – How to Connect With Your (Potential) Amazon Customers Directly Amazon USED to give out the email address of your buyers, so you could follow up with them and send them thank you notes and such, but they have changed that a while ago. Read on to find out how you can still connect with your ...
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Customer Satisfaction Tips
Customer Satisfaction Tips Customer satisfaction is tantamount to the success of most companies, regardless of their industry or the product they sell. As such, looking deeper into the reasons successful brands have the most satisfied customers as well as what consumers seek in a shopping experience will help companies improve their current policies and provide a more enjoyable (and lucrative!) ...
Read More »Why Good or Great Customer Service Isn’t Enough
Why Good or Great Customer Service Isn’t Enough What’s the difference between good customer service, great customer service and Extreme Client Care(TM)? It’s a question I’m often asked and here’s an easy way to think of it: Good Customer Service: You purchase something and receive an electronic (email) receipt and autoresponder message follow-up. Great Customer Service: You purchase something, receive ...
Read More »Customer Service for Internet Marketers
Customer Service for Internet Marketers Customer service is just as important for online businesses as for off-line businesses. In the off-line world, an unhappy customer is nothing more than a great opportunity to turn that person into a loyal customer for life. The online world is no exception. There are a few differences between online customer care and off-line customer ...
Read More »Free Can Be a Great Customer Service Strategy
Free Can Be a Great Customer Service Strategy Giving away something of value for free can be one of the most effective ways to provide great customer service. The cost of the item or service that you give away can be small for you – really small – but the customer on the receiving end may see it as very ...
Read More »Customer Service Must Be Deeply Rooted in Company’s Culture
Customer Service Must Be Deeply Rooted in Company’s Culture This was a great month for Ace Hardware. J.D. Power and Associates ranked Ace Hardware “Highest in Customer Satisfaction with Home Improvement Retail Stores” for the seventh straight year! I love Ace Hardware for several reasons. When it comes to customer service, they are solid as a rock. Lots of companies ...
Read More »Money and Customer Service
Money and Customer Service oney is a fantastic measure: it powers the capitalist world. But it is a phenomenally short sighted measure as well. Money is usually measured, in essence, by ‘profit’. Profit is a great measure of ‘success today’. But profit can often be achieved at the expense of ‘success tomorrow’. The ‘ customer experience ‘ is the measure ...
Read More »Customer Service – How a Small Business Can Benefit From Providing Exceptional Customer Support
Customer Service – How a Small Business Can Benefit From Providing Exceptional Customer Support As a small business owner, you can choose to ignore customer service only at your own peril. Customer service is an often ignored component of doing business that can have disastrous consequences. More often than not, small business owners have little staff to focus on customer ...
Read More »Customer Service – The Way to a Client’s Heart
Customer Service – The Way to a Client’s Heart An opportunity missed is an opportunity lost! Hence any business demands prompt customer service. What do you understand by customer service? It is not about offering promotions and slashing prices to bring in new customers. Rather, it is about organizations gearing themselves to serve the needs of their customers so that ...
Read More »Amazon Web Services Allow For Lower Startup Costs
Amazon Web Services Allow For Lower Startup Costs When starting up a new online service, companies can find many advantages when utilizing some of Amazon’s AWS platforms. As an experienced developer, I have used several of these services and can recommend them to other people starting online services or dynamic websites. Amazon Web Services (AWS) began in 2002, leveraging the ...
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