Pamela Herrmann, best selling author of ‘The Customer Manifesto’ shares 3 Tips To Exceptional Customer Service Looking to stand out amongst your competitors? You’re in the right place because this is where the smart money is today for sales growth. Let’s first start by striking ‘customer service’ from our vernacular. It’s old school, it’s passive, and it’s weak. In today’s ...

Created with Plotagon. http://youtube.com/plotagon Hilarious Conversation Between Amazon Support and a Customer (2014). Retrieved from http://uk.eonline.com/news/573242/you-have-to-read-this-hilarious-conversation-between-amazon-support-and-a-customer

What if focusing on customer service is missing the forest for the trees? Companies like Apple, Netflix, and Amazon have fiercely devoted fan bases, and it’s not just because they do a good job answering service calls. While customer service is important, the true source of a company’s brand power is in the entire customer experience, from the initial exploration ...