http://www.undergroundworldnews.com A gang of internet hackers claiming an affiliation with shadowy anarchist group Anonymous is claiming it has leaked the details of more than 13,000 users of Playstation, Xbox and online stores including Amazon. The hackers posted a document online containing username and password combinations. They also added credit card numbers as well as expiry dates. The group told their ...

What if focusing on customer service is missing the forest for the trees? Companies like Apple, Netflix, and Amazon have fiercely devoted fan bases, and it’s not just because they do a good job answering service calls. While customer service is important, the true source of a company’s brand power is in the entire customer experience, from the initial exploration ...